The Effects of Religiosity, Knowledge and Service Quality Towards Compliance Behavior of Islamic Banking Product and Services

Abstract

The objective of this study is to observe the influence of religiosity, knowledge and service quality on compliance behavior of Islamic Banking products and services among Islamic Banking customers in Penang. This study adopted quantitative methodology and the study has collected a hundred respondents through questionnaires. The result revealed that religiosity has no significant influence, while knowledge and service quality have a significant influence on the compliance behavior of Islamic banking products and services among customers of Islamic Banking in Penang. To Increase the productivity of Islamic Banking products and services, Islamic banks should improve their management ethics among bank staff based on the concept of good deeds